Wallis Evera - FAQs, Fit and Shipping - Eco-Beautiful Clothes for Work

FAQs

Find Us

Where is your company located and how can I contact you if I have a question?

We are based in Vancouver, British Columbia on the beautiful west coast of Canada and WE LOVE TO HEAR FROM YOU.  The best way to to contact us is through email and we'll get back to you right away. If you prefer to talk to us over the phone, feel free to call us at 1 (888) 248-7621. 

Your questions and feedback help us improve what we do. We love to talk about all things hemp and eco. And we love to make new friends. Reach out and let us know how you're doing, what you're interested in seeing more of on our site, and how we're doing so far. 

We're totally into great conversations.

Can I find your product in stores?

Our products are now sold EXCLUSIVELY ONLINE.  

The reason we started this company was to bring high quality, locally made, natural fibre clothing to working women.  Producing locally with better fabrics (and with everything fully-lined) is expensive, but it's also very important to us.  It is the foundation of our business.  We found that the traditional 200-250% markups required by our retail partners meant that our products had to be at a price point that was not very accessible for the average working woman, and that made us sad.

By selling directly to you, we are eliminating the standard middleman markups and are able to offer our products at a price point that would be impossible through the regular wholesale-retail sales route.  We are also able to be more directly involved with our customers this way -- we love being able to answer your questions about our fabric, fit, styles, and philosophy.  And we LOVE hearing directly back from you about what you think of our products when you receive them!

We offer FREE shipping and FREE returns to all our Canada and USA customers, so trying on our clothes in the comfort of your own home and just sending back what doesn't fit -- that's A-OK with us.  

Ordering

How do I know which size will fit me?

We want your purchase to fit, feel and look amazing on you. We do have a Size Chart to get you started, but we understand the hesitation around trying something new from an online store. It's hard to know how something will fit without actually trying it on your body. We get it!

So, we've created a very special Try On Program to help take the nervousness out of buying clothing online.

Our Try On Program is for new customers who are unfamiliar with our sizing and fit. When you place your order, we can include up to two additional items (of equal or lesser price) for you to check out in person and Try On, if you like!  These will be shipped to you with your original purchase, so that you can try them for up to 7 days, see which ones fit your body best, keep the items you love, and send back the ones you don't.

You will only be charged for the items you choose to keep.

For example, if you've never tried on our dresses before, we can send you a couple of extra sizes to Try On (e.g. Size 6, 8, 10) so that you can be sure you find the one that will fit you best. Or, if you'd like to take a look at another style or colour combination, just let us know and we can pop that into your shipment to Try On.

If you'd rather not do the Try On Program, that's ok, too! We're happy to ship your order on its own as soon as we receive it. 

To take advantage of our Try On Program, just email us after you've placed your order, and let us know which additional items you'd like to Try On, and we'll include it with your shipment.

If you have any questions about our sizing or fit of our products, let us know! We love to help, so please email your questions to us and we'll get back to you right away. If you prefer to talk to us over the phone, feel free to call us at 1 (888) 248-7621. 

The item I want is listed as Sold Out. When will it become available again?

We manufacture our clothing locally in small batches. On the plus side, this means you'll probably never run into another person wearing the exact same dress as you. On the flip side, this means that when we're Sold Out, it may be some time again before we replenish that particular size, colour, or style.  

If you really love it and feel you must have it, then please contact us so we can add that item to our wishlist.  We will contact you as soon as we finalize our next production run to let you know whether the style you wanted will be made available again.

Shipping

How much does shipping cost?

We want you to have an easy and hassle-free shopping experience with us, so we offer FREE SHIPPING and FREE RETURNS for all our customers in Canada and the USA. 

We offer a Flat Shipping Rate of $20 for all international shipments to customers outside Canada and the USA.  

Shipments are sent via Canada Post or US Postal Service.  If you would prefer your package to be expedited, please contact us for a shipping quotation.

Please Note:  All of our orders ship from Vancouver, Canada. While we are happy to take care of the costs of shipping your order, we do not cover the cost of customs, duties or taxes.  These fees vary by country. They are the responsibility of the customer and are due upon receipt of your package.  Happily, because our products are manufactured in Canada, there are NO customs or duty fees associated with our shipments to the USA.

How long will it take to receive my order?

With standard shipping your order should arrive in 7-9 business days.  Please allow up to fourteen (14) days for shipments to remote locations. Actual delivery times are subject to change.  Once your order is shipped, you will receive a notification with a tracking number and an estimated arrival date.  

If there are any issues receiving your order, please let us know by email or phone at 1 (888) 248-7621. 

Can I receive my order faster?

Yes, please contact us if you would like to choose another shipping option.  Additional charges will apply.

Returns

What’s your return policy?

We want you to be completely satisfied with our products and service.  If for any reason you are not completely satisfied with your purchase, you may return your purchase by following the return procedures below.

Please Note:  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

USA & CANADA CUSTOMERS: 

  1. Please let us know that you would like a refund or exchange by emailing us at customerservice@wallisevera.com.
  2. We will send you a link so that you can print your FREE SHIPPING RETURN label.
  3. Please re-package your item in the same box it was originally shipped in.
  4. Drop off your item to any post office.
  5. Once your return is received, inspected and approved, we will send you an email to notify you that we have received your returned item. Your refund will then be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.

INTERNATIONAL CUSTOMERS:

  1. Please let us know that you would like a refund or exchange by emailing us at customerservice@wallisevera.com.
  2. We are unable to provide shipping labels for overseas returns, so please ship your return back to us however it is most convenient for you. 
  3. Please save your tracking number in the event you need to track your package.
  4. Once your return is received, inspected and approved, we will send you an email to notify you that we have received your returned item. Your refund will then be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.