FREE Shipping, FREE Returns for Canada & USA – Wallis Evera

FREE Shipping, FREE Returns for Canada & USA

Shipping

How much does shipping cost?

We want you to have an easy and hassle-free shopping experience with us, so we offer FREE SHIPPING and FREE RETURNS for all our customers in Canada and the USA. 

We offer a Flat Shipping Rate of $20 for all international shipments to customers outside Canada and the USA.  

Shipments are sent via Canada Post or US Postal Service.  If you would prefer your package to be expedited, please contact us for a shipping quotation.

Please Note:  All of our orders ship from Vancouver, Canada. While we are happy to take care of the costs of shipping your order, we do not cover the cost of customs, duties or taxes.  These fees vary by country. They are the responsibility of the customer and are due upon receipt of your package.  Happily, because our products are manufactured in Canada, there are NO customs or duty fees associated with our shipments to the USA.

How long will it take to receive my order?

With standard shipping your order should arrive in 7-9 business days.  Please allow up to fourteen (14) days for shipments to remote locations. Actual delivery times are subject to change.  Once your order is shipped, you will receive a notification with a tracking number and an estimated arrival date.  

If there are any issues receiving your order, please let us know by email or phone at 1 (888) 248-7621. 

Can I receive my order faster?

Yes, please contact us if you would like to choose another shipping option.  Additional charges will apply.

Returns

What’s your return policy?

We want you to be completely satisfied with our products and service.  If for any reason you are not completely satisfied with your purchase, you may return your purchase by following the return procedures below.

Please Note:  Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

USA & CANADA CUSTOMERS: 

  1. Please let us know that you would like a refund or exchange by emailing us at customerservice@wallisevera.com.
  2. We will send you a link so that you can print your FREE SHIPPING RETURN label.
  3. Please re-package your item in the same box it was originally shipped in.
  4. Drop off your item to any post office.
  5. Once your return is received, inspected and approved, we will send you an email to notify you that we have received your returned item. Your refund will then be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.

INTERNATIONAL CUSTOMERS:

  1. Please let us know that you would like a refund or exchange by emailing us at customerservice@wallisevera.com.
  2. We are unable to provide shipping labels for overseas returns, so please ship your return back to us however it is most convenient for you. 
  3. Please save your tracking number in the event you need to track your package.
  4. Once your return is received, inspected and approved, we will send you an email to notify you that we have received your returned item. Your refund will then be processed immediately, and a credit will automatically be applied to your credit card or original method of payment.